Troubleshooting index
Two taps to the most likely cause and its fix.
Where is it going wrong?
What do you see?
What happened?
What happened?
What needs fixing?
Install Mixin Messenger first
Invite links open inside Mixin Messenger. Install it, then tap the link again on the same phone.
Join a circle →That content needs a membership
Tap the lock, pick a plan and pay. If the circle offers a trial, you can read part of it first.
Buying & renewing membership →Previews depend on your role
Trial members, followers and expired members see a preview of some posts. Try the role picker to see exactly what each role gets.
Roles & permissions →Leave from the Mine page
Tap Leave at the bottom of Mine. Free circles let you rejoin any time; paid ones need an active membership again.
Your account →Wait a few seconds, then refresh
Payments usually land within seconds. Still nothing? Look the payment up by its Trace on the order page, or contact the circle admin.
Paying on OhMy.xin →Update Mixin Messenger
Receiving tips, red packets and prizes needs a recent version. Update from the app store and reopen the app to claim.
Owner income & payouts →Mismatched payments are refunded
A payment that doesn't match its order never takes effect; it's refunded to your wallet after review. Orders expire after 15 minutes — just place a new one.
Payments deep dive →Update the app, then check the Trace
Red packet claims arrive in seconds and tips are forwarded in full. Update Mixin Messenger first, then look up the transfer by its Trace.
FAQ →Slow down for a moment
The bot limits how fast one person can send. Wait a little and carry on.
Chatting in a circle →Ask an admin to check it
Spam protection holds messages that look like spam or flooding. Held messages wait in the admins' Review queue, so ask one of them.
FAQ →This circle limits posting
Owners can let only admins or lecturers publish posts. You can still comment, like and vote.
Posts, polls, questions & articles →Stories appear once they're published
A new follow starts empty. Switch to everything to see what the circle already has.
Story subscriptions →Check the pair, then retry
keystore.json and the Client Secret must come from the same bot and both be the newest. If only auto-setup failed, just click Retry.
Connect to OhMy.xin →Fetch it manually, then check Review
Each source has a Fetch button (5-minute cooldown). Sources that keep failing show up in Review under "Failing sources".
Story feeds & sources →Renew from the Today page
Expiry tears nothing down — you just can't turn on VIP features again. Renewals extend from the current expiry date.
Circle VIP →Tap Wake Up as the owner or an admin
Circles go dormant after 30 quiet days. Open the circle or its console and tap Wake Up; renewing VIP lifts dormancy too.
Lifecycle →Look it up by the trace id
Your share is sent within seconds to minutes of each payment. Find the order in order search and check its transfer in Mixin with the trace id.
Money: orders & payouts →Prefer to scan? Every symptom is listed below by stage.
Joining & access
Section titled “Joining & access”| Symptom | Where to go |
|---|---|
| The invite link won’t open | Join a circle — first make sure Mixin Messenger is installed |
| Content shows a lock and won’t open | Buying & renewing membership / Joining a circle |
| You can only see part of the content (preview mode) | The visibility levels table in Roles & permissions |
| You want to leave or rejoin a circle | Your account |
Payments
Section titled “Payments”| Symptom | Where to go |
|---|---|
| Membership didn’t activate after paying | Paying on OhMy.xin |
| A “please upgrade Mixin Messenger” prompt appears | Owner income and payouts |
| Paid the wrong amount, or the order expired | Payments deep dive |
| A tip or red packet hasn’t arrived | FAQ |
Chat & content
Section titled “Chat & content”| Symptom | Where to go |
|---|---|
| “Sending messages too frequently” | Chatting in a circle |
| Your message was blocked as spam | FAQ, or contact an admin |
| Can’t find the post button | Posts, polls, questions & articles |
| Your feed isn’t updating | Story subscriptions |
Circle owners
Section titled “Circle owners”| Symptom | Where to go |
|---|---|
| Key verification failed / auto-setup failed | Connect to OhMy.xin |
| A feed source fails to fetch | Story feeds & sources |
| VIP about to expire / features locked | Circle VIP |
| The circle went dormant | Lifecycle |
| Earnings missing / order issues | Money: orders & payouts |
None of these solved it? Report it to an admin in the circle, or send “support” to OhMyBot, the official OhMy.xin bot in Mixin Messenger. It replies with a contact card for the help desk.