Troubleshooting index
When something goes wrong, find the symptom here and jump to the page with the fix.
Joining & access
Section titled “Joining & access”| Symptom | Where to go |
|---|---|
| The invite link won’t open | Join a circle — first make sure Mixin Messenger is installed |
| Content shows a lock and won’t open | Buying & renewing membership / Joining a circle |
| You can only see part of the content (preview mode) | The visibility levels table in Roles & permissions |
| You want to leave or rejoin a circle | Your account |
Payments
Section titled “Payments”| Symptom | Where to go |
|---|---|
| Membership didn’t activate after paying | Paying on OhMy.xin |
| A “please upgrade Mixin Messenger” prompt appears | Owner income and payouts |
| Paid the wrong amount, or the order expired | Payments deep dive |
| A tip or red packet hasn’t arrived | FAQ |
Chat & content
Section titled “Chat & content”| Symptom | Where to go |
|---|---|
| “Sending messages too frequently” | Chatting in a circle |
| Your message was blocked as spam | FAQ, or contact an admin |
| Can’t find the post button | Posts, polls, questions & articles |
| Your feed isn’t updating | Story subscriptions |
Circle owners
Section titled “Circle owners”| Symptom | Where to go |
|---|---|
| Key verification failed / auto-setup failed | Connect to OhMy.xin |
| A feed source fails to fetch | Story feeds & sources |
| VIP about to expire / features locked | Circle VIP |
| The circle went dormant | Lifecycle |
| Earnings missing / order issues | Money: orders & payouts |
None of these solved it? Report it to an admin in the circle, or send “support” to OhMyBot.