FAQ
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Getting started
Section titled “Getting started”Do I need to understand crypto first?No. Your wallet only comes in when you pay for something.
Signing up, reading posts, and chatting never touch your wallet. It only comes into play when you pay for a membership or join an activity, and the interface walks you through it.
How much does joining a circle cost?Free circles cost nothing. Paid ones show their price on the plan page.
Paid circles charge what the owner set, usually monthly or yearly; the exact amount is on the circle’s plan page. The full picture lives in Pricing & fees.
How long until a payment activates?Seconds.
Membership activates within seconds. If it doesn’t, look up the payment with its Trace on the order page, or contact the circle admin.
Why do I see “Please upgrade your Mixin Messenger”?Your Mixin Messenger is too old to receive transfers. Update it.
Receiving red packets, tips, or prizes needs a recent Mixin Messenger version. Update from the app store and reopen the page.
Does running a circle cost anything?Running one is free. The platform takes 10% of each membership or member tier order.
Luck campaigns (red packets, lotteries) take nothing. Circle VIP is an optional subscription (monthly, quarterly, or yearly). See Pricing & fees.
How do circle owners withdraw?They don't have to. Each order's share lands in their wallet automatically.
When each order completes, the platform automatically sends the owner’s share (minus the 10% fee and any inviter bonus) as a direct Mixin transfer, usually arriving within seconds to minutes. See Money: orders & payouts.
Where do red packets and tips land?In your Mixin wallet, usually within seconds.
Red packet claims arrive in seconds, and the platform forwards tips in full with no platform cut. If money seems missing, update Mixin Messenger first, then check the transfer with its Trace.
What happens when Circle VIP lapses?What's already on keeps running. You just can't turn on new VIP features.
You can’t switch into new VIP features (like the VIP layouts or Group mode). Renewing extends from the expiry date and restores everything, see Circle VIP.
Privacy & help
Section titled “Privacy & help”Can others in the circle see my messages?Only in Group mode. In the other modes, only the admin team sees them.
It depends on the circle’s chat mode: in Default, Broadcast, and Lecture modes your messages go to the admin team only (in Lecture mode the admins’ posts reach everyone); in Group chat everyone sees everything. The bot messages you the current mode when you join — see Chatting in your circle.
Will my identity be exposed?Not in anonymous mode. Admins can check privately but never publish it.
With anonymous mode on, regular members post anonymously; admins can verify an identity privately when needed, but never publish it. Spam and flooding get withheld, recalled, or blocked.
How do I get help?Ask the circle's admins, or send “support” to OhMyBot.
Circle admins can help with anything inside their circle. For the platform itself, send “support” to OhMyBot, the official OhMy.xin bot in Mixin Messenger, and it replies with a contact card for the help desk. The troubleshooting guide solves the most common problems step by step.